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KPI Training: Developing & Managing Key Performance Indicators

A well-structured KPI training program that is tailored to the demands of your organization.

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Learn everything you need to know about KPIs with our comprehensive guide to KPI training. Discover how to set and measure KPIs, identify the right metrics, and use KPIs to drive business performance.


Introduction to KPIs & KPI Training

KPI training is an important aspect of understanding and utilizing Key Performance Indicators (KPIs) effectively. KPIs are specific metrics that provide valuable insights into business performance and can be used to inform data-driven decisions. By measuring KPIs and tracking progress over time, organizations can identify areas for improvement and take corrective actions.

Moreover, KPIs can be used to measure various aspects of a business, such as a customer satisfaction, revenue growth, employee productivity, and more. However, selecting and measuring the right KPIs requires knowledge and expertise, which can be obtained through KPI training.

Also, KPI training equips individuals with the skills and knowledge necessary to identify, measure, and track KPIs effectively. It can also teach individuals how to develop KPI dashboards and reports that effectively communicate performance data to stakeholders.

Overall, KPI training is essential for anyone who wants to drive business success through data-driven decision-making. By understanding how to select and measure KPIs effectively, individuals can identify areas for improvement, make informed decisions, and achieve their business goals in today’s competitive business environment.

KPI Training to Drive Business Performance

KPI Training is a powerful tool that can drive business performance and help organizations achieve their objectives. KPIs, or Key Performance Indicators, are metrics that can be used to measure the success of an organization in achieving its goals. By setting clear objectives and tracking progress towards these objectives using relevant metrics, organizations can better understand their performance, identify areas for improvement, and make data-driven decisions.

Further, to effectively use KPIs to drive business performance, it is essential to have proper KPI Training. This training can help individuals understand the importance of KPIs and how to use them effectively to drive business performance. KPI training can be provided to managers, employees, and investors. It can involve regular reporting and analysis of KPI results, as well as discussions around how to improve performance in areas where KPIs are not meeting targets.

When communicating KPI results, it is essential to present data in a clear and meaningful way. This can involve using visual aids, such as charts and graphs, to highlight trends and make it easier to understand the data. It’s also important to put the data into context, explaining how it relates to overall business objectives and how it can be used to drive improvement.

Similarly, KPI training can also help organizations to make data-driven decisions. By analyzing KPI data, they can identify areas for improvement and take action to address these areas. For instance, if a KPI shows that customer satisfaction is low, the organization may decide to invest in additional customer service training for employees or implement new processes to improve the customer experience.

In conclusion, KPI Training can be a valuable asset for organizations looking to improve their performance. By establishing a culture of continuous improvement and regularly evaluating KPI results, organizations can set new targets and objectives and take action to address areas where performance is not meeting targets. This will help them achieve their business objectives and improve their overall performance.

Introducing DoerHRM:

At DoerHRM, we certify managers as KPI Professionals and Practitioners. We’ve equipped teams from SMEs to Public Listed giants with the tools to align strategies with KPIs and build management teams that are driven. Your go-to KPI solutions provider based in Malaysia, serving entrepreneurs, startups, and organizations globally. We’re here to:

  • Strengthen team bonds through engaging activities
  • Foster collaboration by understanding each member
  • Address productivity challenges
  • Set SMART goals for departments
  • Track progress with our KPI framework
  • Embrace coaching for team success.

Why DoerHRM Excels in KPI Training

In the ever-evolving realm of modern businesses, Key Performance Indicators (KPIs) function as navigational indicators, providing guidance to organizations in the pursuit of their goals. However, in order to fully utilize KPIs, one must possess a proficient comprehension and approachable execution strategy. DoerHRM is a dependable collaborator that facilitates the attainment of performance excellence via thorough KPI training. Selecting DoerHRM is your path to success for the following reasons:

Tailored Expertise: DoerHRM prides itself on employing a group of experienced professionals who possess extensive knowledge and understanding of key performance indicator methodologies in diverse sectors. Their customized methodology guarantees that training sessions are assiduously designed to tackle the distinct obstacles and objectives of your organization, be it to bolster employee productivity, streamline operations, or improve sales performance.

Practical, experiential education:
At DoerHRM, practice meets theory. The training programs are intentionally structured to foster a high degree of interactivity and immersion, equipping participants with tangible abilities that can be implemented without delay in practical situations. By means of seminars, case studies, and simulations, participants acquire indispensable knowledge regarding the efficient design, measurement, and administration of KPIs.

Sustained progress in the domain of key performance indicators (KPIs) necessitates the utilization of state-of-the-art instruments and resources. By providing participants with optimal practices, software, and state-of-the-art frameworks, DoerHRM guarantees that they are adequately prepared to maneuver through the intricacies of incorporating KPIs into a dynamic corporate environment.

DoerHRM provides ongoing support and guidance, ensuring that learning continues beyond the training sessions. Continual assistance and direction are provided to participants, who also have access to peer networks, expert consultations, and updated materials. DoerHRM is dedicated to being your dependable partner throughout your voyage, whether you are beginning your KPI journey or aiming to enhance your current practices.

Achievement-Proof Track Record: The track record of DoerHRM speaks volumes. Owing to their track record of producing measurable outcomes for clients across the globe, their methodology for KPI instruction has consistently garnered praise for its efficacy and influence. You align your organization with a tried-and-true trajectory toward achievement in performance management by selecting DoerHRM.

In summary, DoerHRM emerges as an exemplary provider of KPI training, renowned for its practical learning opportunities, state-of-the-art resources, ongoing assistance, and proven track record of achievement. Unlock the complete potential of your organization and improve its performance with DoerHRM as your dependable partner.

Key Features

  • Live Expert-Led Instruction: Engage with seasoned industry professionals in real-time.
  • Interactive Learning: Dive into case studies, role-playing, and feedback workshops.
  • Essential Tools: Access comprehensive frameworks, templates, and the latest HR tech insights.
  • Peer Networking: Connect with professionals across industries to share insights and experiences.

KPI Training Learning Outcomes

  1. Build stronger ties with each other through fun and thought-provoking activities
  2. Seek to understand each member of the team for better collaboration by allowing yourself to be aware of it consciously
  3. Recognize three (3) challenges of productivity
  4. Develop own and department goals and objectives using the SMART goals
  5. Implementing SMART goals concept in departments, start tracking and course correct with OKR working framework
  6. Recognise the importance of coaching and start coaching the teams.

Learning Module – Day 1

Join us for an intensive one-day online workshop designed to elevate the expertise of managers, team leaders, and performance enthusiasts in the art of Key Performance Indicators (KPIs) and performance management. Through expert-led sessions, interactive learning, and practical application, you’ll be equipped to drive your organization’s success to new heights.

ModuleModule TitleModule Description
1Designing Effective Performance Management Systems
    • Discover frameworks and methodologies for impactful systems.
    • Learn to tailor these systems to diverse organizational cultures and goals.
2Integrating and Aligning KPIs with Business Goals
    • Link KPIs directly to strategic business objectives.
    • Understand the cascading effect of corporate objectives to individual performance metrics.
3Feedback and Coaching Workshops
    • Techniques for providing actionable, constructive feedback.
    • Methods to foster a culture of continuous development and positive reinforcement.
4Using Technology in Performance Management
    • Explore advanced tools for tracking, analyzing, and reporting performance.
    • Evaluate the benefits of integrating AI and machine learning in performance assessments.

Managing Underperformance

      • Strategies for identifying root causes of underperformance.
      • Tailoring improvement plans to individual needs and circumstances.

Role-Playing Performance Review Scenarios

    • Practice conducting performance discussions in a variety of scenarios.
    • Critique and improve your performance dialogue techniques with peer and expert feedback.

ModuleModule TitleModule Description
1The Make Up Of A True Team
  • The difference between Team vs Group
  • Tuckman’s Team Development: Forming – Storming – Norming – Performing
2Working with Different Personalities – D.O.P.E Profiling
  • Understanding 4 personalities (birds) – Dove, Owl, Peacock, Eagle
  • The motives and triggers of different personalities
  • How to work with different birds
  • How different birds morph when under stress
  • Workplace Dynamics Chart
3The Impact of Teamwork on Productivity
  • Concept of Productivity
  • 3 Challenges to Productivity
  • Techniques of Improving Productivity
  • Begin with the End in Mind: SMART Goal Setting
4Action Plan – Putting It All Together
  • Reflections
  • Commitment and Action Plan (Where do we go from here?)


Learning Module – Day 2

ModuleModule TitleModule Description
5Being a manager and being a leader
  • The difference between Manager vs Leader
  • Human Relations Theory – psychologist Elton Mayo
  • How to blend in “Human factors” into day-to-day management and leadership
6Teamwork tool – OKR working framework
  • Concept of OKR as a strategy execution and goal management tool
  • how to draft strong OKRs in your industry and implement them in a successful and sustainable way.
  • how to become a successful Leader to empower your team members to increase accountability and ownership.
  • Implementing OKR working framework with DoerHRM
7Introduction of KPI
  • Understanding the importance of KPI’s for departments, teams, and employees
  • How to formulate the Key Performance Indicators (KPI)
  • Performance Measurement vs. Performance Management
  • Integrating KPI’s with the goals of the organisation and departments
  • Conversation with employees around the KPI’s for better buy-in and commitment
  • Monitor the performance measurement as per the KPI’s
  • Diagnosing and addressing the performance gaps
8Coaching for better teamwork and results
  • Training vs Coaching
  • How to coach effectively with 20/80 pareto principle
  • GROW coaching principle
  • Coaching for corrective measures
9Action Plan – Implementation of ideas and tools
  • Reflection & takeaways
  • Commitment and action plan

How will I benefit from this KPI training?

  • Develop a thorough understanding of how to create and manage effective performance management systems.
  • Gain the ability to align KPIs with strategic business goals, enhancing organizational success.
  • Enhance skills in providing impactful feedback and coaching.
  • Learn to utilize the latest technology in performance management for greater efficiency and accuracy.
  • Acquire strategies for effectively managing and turning around underperformance.
  • Earn a Certificate of Completion, affirming your status as a KPI & Performance Management Professional.

This KPI training is designed to help your team work more effectively together, increase productivity, and improve communication. Our training includes the following:

  • A customized program tailored to meet your team’s specific needs and goals.
  • Interactive workshops and activities that promote teamwork, communication, and problem-solving.
  • Expert facilitation by experienced trainers and practitioner who will guide your team through the program.
  • Follow-up support and software system to ensure that your team continues to work effectively together after the program.


  • Comprehensive post-workshop materials and resources.
  • 30-day follow-up support for any queries.
  • Exclusive discounts on future workshops and training sessions.

Certified KPI Professional and Practitioner Training

Certified KPI, short for Key Performance Indicator, is a vital metric that organizations use to measure their progress toward achieving specific objectives and goals. These indicators are crucial for evaluating the effectiveness and efficiency of various processes within a business. Understanding how to identify, implement, and analyze KPIs is essential for professionals aiming to make a significant impact in their respective fields. To master the art of KPI management, enrolling in a comprehensive Certified KPI Professional and Practitioner Training program is the key. This training, supported by HRD Corp and conducted by certified trainers, equips individuals with the necessary skills and knowledge needed to excel in the realm of performance measurement. Through this program, participants gain insights into the best practices of KPI development, data analysis, and strategic decision making. Whether you’re a business executive, analyst, or aspiring entrepreneur, this training program is tailored to enhance your expertise and empower you with the tools needed for success.

This workshop is ideal for Managers, HR Professionals, Team Leaders, Performance Analysts, Quality Assurance Officers, Strategy and Planning Executives, and anyone invested in optimizing performance management systems.

You’ll learn the knowledge and skills to:

  1. Knowledge of performance management’s fundamentals
  2. Develop, implement, and monitor key performance indicators for your company.
  3. Recognise performance management from the change management viewpoint
  4. KPI, OKR and metrics. You will learn how to setup a dashboard to measure how healthy is your company, and tracking important milestones for best decision making
  5. Set up a proper method and exclusively reward performing staff and the team for their successes!
  6. Setting and aligning all the goals so that silos are removed and the entire company can be united and go in one common direction!
  7. Retaining star employees by allowing everyone in the company to know the star employee contribution and see their future through the career path planning.


This training course is HRD Corp claimable programme. The program is a combination of classroom theory, homework multimedia, hands-on, proven practical experience sharing and software tools for the implementation of knowledge gained in order to make the learning complete; that’s applying immediately what have been learned!


Productivity & Performance Strategist


About Shone Fone

Shone Fone is a Serial Entrepreneur for 10 SMEs since 1997, businesses ranging from equipment supply, manufacturing, equipment maintenance and ISO 17025 calibration service, HRM software development and training. He also an award winning entrepreneur of Asia Pacific Top Excellence Brand – Book of The TOP Recognition.

– Productivity & Performance Strategist
– Certified HRD Corp Trainer
– Certified NLP Practitioner

Lead Trainer for :
– Certified KPI Practitioner Program
– Certified Professional Coach Program
– 25+ years in Recruitment, Talent Development,
– Learning & Development, Business Management & Growth

Past success:
Recruit, trained, and coached 6 directors from the ground up, and each generated millions of revenue
The group business is up 50% for the year 2022 vs 2021, and the profit of one company is up 300%

Brief Self-Introduction
A serial entrepreneur who has been building and growing businesses since 1997, Ng Shone Fone (Shone) is a strategist and a committed
entrepreneur. He holds top leadership positions in 10 businesses, including start-ups in the field of industrial equipment import and
distribution, equipment manufacturing and export, instrument repair, ISO 17025 calibration and material testing services, software
development, business consultancy, as well as technical and soft skills training.

How to build

winning teams with KPI?

Hey, I’m Shone Fone Ng. I’m determined to make a business grow. My only question is, will it be yours?


Contact Us

  • A customized program tailored to meet your team’s specific needs and goals.
  • Interactive workshops and activities that promote teamwork, communication, and problem-solving.
  • Expert facilitation by experienced trainers and practitioner who will guide your team through the program.
  • Follow-up support and software system to ensure that your team continues to work effectively together after the program.
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