Trusted by organizations for KPI, HR, and performance management training.
Trusted by Organizations
Trusted by 100+ Organizations for KPI, HR, and Performance Management Training
DoerHRM has supported organizations through KPI training, HR development,
performance management, and practical business improvement programs.
Performance Measurement Challenge
Is Your Team Working Hard, But Performance Is Still Difficult to Measure?
Many organizations already have goals, but managers and HR teams still struggle
to translate those goals into clear KPIs, fair performance reviews, and measurable
business results.
Problem diagnosis
Where performance measurement usually breaks down
Select each challenge to see why it happens and how KPI training helps
managers turn unclear performance into measurable improvement.
Challenge 01
Teams are busy every day, but progress is not always visible.
Work is happening, but managers still lack a simple way to monitor progress,
identify performance gaps, and take action early.
Why it mattersEffort alone does not prove performance improvement.
Training focusHelp managers connect daily work with measurable KPI outcomes.
Challenge 02
Business goals are too broad to guide daily performance.
Company objectives are often too broad, making it difficult for teams
to understand what success should look like in measurable terms.
Why it mattersUnclear goals make KPI ownership and accountability weak.
Training focusTranslate business goals into department, team, and individual KPIs.
Challenge 03
Performance reviews can feel subjective without KPI evidence.
Without clear performance indicators, managers may rely on personal judgment
instead of structured KPI data during performance reviews.
Why it mattersSubjective reviews can reduce trust and clarity in performance discussions.
Training focusUse KPI results to support fairer review conversations and feedback.
Challenge 04
KPI data is collected, but not always used for improvement.
KPI data should support coaching, feedback, and decision-making, not just
become a reporting task at the end of the month.
Why it mattersMeasurement without action does not improve performance.
Training focusTurn KPI results into coaching, action planning, and improvement follow-up.
DoerHRM KPI Training helps fix this.
The training helps managers and HR teams design practical KPIs, align goals,
track performance, and turn KPI results into improvement actions.
01Teams are busy every day
Challenge 01
Teams are busy every day, but progress is not always visible.
Work is happening, but managers still lack a simple way to monitor progress,
identify performance gaps, and take action early.
Why it mattersEffort alone does not prove performance improvement.
Training focusHelp managers connect daily work with measurable KPI outcomes.
02Goals are not translated into KPIs
Challenge 02
Business goals are too broad to guide daily performance.
Company objectives are often too broad, making it difficult for teams
to understand what success should look like in measurable terms.
Why it mattersUnclear goals make KPI ownership and accountability weak.
Training focusTranslate business goals into department, team, and individual KPIs.
03Performance reviews feel subjective
Challenge 03
Performance reviews can feel subjective without KPI evidence.
Without clear performance indicators, managers may rely on personal judgment
instead of structured KPI data during performance reviews.
Why it mattersSubjective reviews can reduce trust and clarity in performance discussions.
Training focusUse KPI results to support fairer review conversations and feedback.
04Improvement actions become unclear
Challenge 04
KPI data is collected, but not always used for improvement.
KPI data should support coaching, feedback, and decision-making, not just
become a reporting task at the end of the month.
Why it mattersMeasurement without action does not improve performance.
Training focusTurn KPI results into coaching, action planning, and improvement follow-up.
DoerHRM KPI Training helps fix this.
The training helps managers and HR teams design practical KPIs, align goals,
track performance, and turn KPI results into improvement actions.
Training Outcomes
What Participants Will Learn in This KPI Training
By the end of the training, participants will be able to design strategic KPIs,
cascade goals, manage performance reviews, calibrate ratings, and use KPI data
to improve team performance.
01
KPI Design & Cascading
Build KPIs that connect strategy, departments, teams, and individual roles.
02
Performance Review & Calibration
Manage reviews, rating standards, documentation, fairness, and calibration.
03
Coaching & Improvement
Use feedback, coaching, dashboards, and governance to drive action.
7 Enhanced Learning Outcomes
Participants will be able to:
01
Align KPIs with strategic priorities
Use BSC and strategic goals to create clear line-of-sight KPIs.
02
Cascade KPIs across levels
Translate corporate goals into department, team, and individual KPIs.
03
Manage the full PMS cycle
Apply KPI setting, agreements, reviews, appraisal, and documentation.
04
Select KPIs and set measurable targets
Use SMARTA, benchmarks, baselines, formulas, ownership, and weightage.
05
Apply fair rating and calibration
Use rating scales, bell curve governance, moderation, and bias control.
06
Lead feedback and coaching conversations
Apply SBI, GROW, and underperformance tools in review conversations.
07
Use dashboards and governance to drive performance
Monitor KPI results through scorecards, dashboards, compliance, documentation, and structured review mechanisms.
Training Modules
Structured KPI Training Modules
DoerHRM KPI Training is designed to help managers, HR teams, supervisors, and senior leaders
build practical KPIs, cascade goals, set measurable targets, manage performance reviews,
calibrate ratings, and conduct effective coaching conversations.
Learn the full Performance Management Cycle from planning to monitoring, review,
and reward. Participants explore the Balanced Scorecard perspectives, connect
corporate strategy to divisional and individual KPIs, and understand the SMARTA KPI framework.
KPI Selection, Meaningful KPI Design & Leading vs. Lagging Indicators
Define KRA, KPI, OKR, and activities clearly. Participants learn how to select
balanced KPIs using relevance, measurability, controllability, leading indicators,
lagging indicators, and cross-functional alignment.
Key Learning Focus
KRA vs KPILeading IndicatorsLagging IndicatorsKPI Balance
Practise setting realistic and measurable KPI targets using current baseline data,
internal benchmarks, external benchmarks, stretch target methodology, and KPI weightage.
Participants rewrite and refine KPIs using guided templates and functional scenarios.
Key Learning Focus
BaselineBenchmarkStretch TargetKPI Weightage
Activity & Template
KPI ClinicKPI Statement Builder
Term Notes
BaselineCurrent state or starting performance level
BenchmarkInternal or external comparison point
Day 1 - Module 04
Practical KPI Dashboarding, Metrics vs. Action Plans & KPI Governance
Learn how to visualise and monitor KPIs using colour-coded scorecards and practical
dashboard structures. This module also covers KPI governance, documentation standards,
audit trails, compliance considerations, and the link between KPI results, rewards, and talent management.
Cascade departmental KPIs into meaningful individual KPIs aligned to organizational goals.
This module focuses on role clarity, accountability, measurable outcomes, cross-department
alignment, and weekly performance actions.
Practise structured feedback and coaching conversations using SBI and GROW.
Participants learn how to diagnose underperformance using the Can't vs. Won't matrix,
prepare response plans, and handle difficult appraisal conversations with emotional intelligence.
Key Learning Focus
SBI FeedbackGROW CoachingCan't vs. Won'tEmotional Intelligence
Activity & Template
Coaching SimulationFeedback & Coaching PlannerUnderperformance Response Plan
Term Notes
SBISituation-Behaviour-Impact
GROWGoal, Reality, Options, Way Forward
Related KPI Resources
Related KPI Resources for Better Performance Management
Explore DoerHRM guides, KPI examples, and performance management resources
to support your KPI implementation after training.
See How DoerHRM Structures Objectives into Measurable KPIs
This preview shows how a KPI planning template can connect business perspective,
objectives, key result areas, action ownership, and measurable KPIs in one clear
performance alignment view.
DoerHRM Strategic KPI Alignment Template for Construction Companies
View
Multiple KPI Views Available
Scorecard View
Gantt Chart View
Tree View
List View
Map View
KPI structure can be reviewed by scorecard, gantt chart, tree, list, or map view.
Perspective
Perspective
The strategic category used to group objectives, such as financial, customer, process, people, or growth perspective.
Financial Performance & Portfolio Margins
40% of Division
Overall progress107%
Objective
Objective
The strategic goal the organization wants to achieve. Objectives explain the business direction before KPIs are created.
Protect Target Portfolio Margins
Maintain minimum project margin target.
StatusOn track
Optimize Project Cost-to-Revenue Alignment
Improve cost visibility against revenue flow.
StatusHealthy
KRA
Key Result Area
The main result area that supports the objective. KRA helps define where performance should be focused.
Hard Cost Budget Control
Procurement savings and budget discipline.
Variation Order Cost Control
VO tracking and commercial approval control.
Progress Claim & Payment Certification
Claim cycle and payment documentation flow.
Subcontractor Cost Management
Retention, payment, and subcontractor cost visibility.
DA
Doer Actions
The practical action, initiative, or task that must be completed to move the objective and KRA forward.
Bulk Procurement for Q3/Q4 Projects
Lock in procurement package to reduce hard cost exposure.
Action progress100% Locked In
Complete VO Negotiation Review
Review top contractor variation orders and settlement status.
Action progress3/5 Settled
KPI
Key Performance Indicator
The measurable indicator used to track whether the objective, KRA, and action are producing the expected result.
Hard Cost Budget Savings
RM 2.4M / RM 2.0M target
Approved VO as % of Contract Sum
4.5% / Target < 5%
Claim Certification Cycle Time
11 Days / Target < 14 Days
Cash Flow Forecast Accuracy
62% / Target > 85%
Subcontractor Payment Timeliness
94% / Target > 90%
What this preview showsObjectives are not isolated. Each KPI is linked back to strategic perspective, result area, and action ownership.
Answer a short assessment to understand whether your organization’s KPI
structure is still basic, developing, or ready for stronger performance management.
✓
Identify whether your KPIs are aligned with business objectives.
✓
Check if managers are ready to write, review, and coach using KPIs.
✓
Receive a readiness result with suggested improvement focus areas.
Question 1 of 70 answered
Loading question...
Choose the answer that best reflects your current organization.
Result
Your KPI readiness result
0%
readiness
Your result will show your current KPI maturity and suggested next steps.
Suggested focus areas
Complete the assessment to receive recommendations.
This KPI training is suitable for professionals who are responsible for setting goals,
managing people, reviewing performance, and improving business results.
HR Managers & HR Executives
For HR teams who need to design KPI frameworks, support performance reviews,
and improve employee performance management.
Department Managers
For managers who need to translate business goals into measurable department
and team KPIs.
Business Owners
For business owners who want better visibility over team performance,
accountability, and business execution.
Team Leaders
For team leaders who need to guide employees, track progress, and support
performance improvement.
Strategy & Planning Executives
For teams involved in planning, goal setting, strategy execution, and KPI
alignment across departments.
Performance Management Teams
For professionals responsible for KPI tracking, performance reporting,
employee evaluation, and improvement planning.
Why Choose DoerHRM
KPI Training That Goes Beyond Classroom Theory
DoerHRM focuses on practical KPI implementation. The training is designed to help
managers and HR teams build KPIs that can actually be used for performance tracking,
review discussions, reporting, and business improvement.
Participants do not only learn KPI concepts. They learn how to structure,
review, and apply KPIs in real workplace situations.
02
Built for Managers and HR Teams
The program supports people who are responsible for employee performance,
accountability, goal alignment, and management reporting.
03
Connected with KPI Tools and Systems
DoerHRM can support organizations beyond training through KPI tracking,
dashboard, reporting, and performance management solutions.
04
Focused on Business Results
The training helps teams connect KPIs with measurable outcomes, improvement
actions, and better decision-making.
Training Support & Certification
HRD Corp Claimable KPI Training for Practical Workplace Implementation
DoerHRM KPI Training is designed for organizations that want to improve KPI development,
performance management, employee accountability, and practical implementation through
guided workshop sessions.
Training arrangement, claimability, and documentation may depend on company eligibility,
program registration, and HRD Corp requirements.
Registered Training Support
Suitable for eligible companies looking for structured KPI training and workshop-based learning.
01
HRD Corp Claimable
Training support for eligible organizations.
02
Certificate of Completion
Recognition for participants after the session.
03
Workshop Format
Focused on application, discussion, and exercises.
04
KPI System Support
Can connect with KPI tracking and reporting practices.
Meet Your KPI Trainer
Learn KPI Implementation from a Business Builder and Performance Strategist
Shone Fone Ng is a productivity and performance strategist with practical experience
in business growth, recruitment, talent development, HRM software development, and
performance management training.
Real Training Experiences from DoerHRM Participants
Discover how participants describe their KPI training experience with DoerHRM, from trainer guidance and practical examples to clearer understanding of KPI implementation.
★★★★★
“Great experience from Mr. Shone! He's really helpful and always ready to answer our questions and giving good example for each topics. Keep it up! 💪🏻 …”
Tahamit Siti Noorihan
★★★★★
“Thank you so much Mr Shone for the insightful KPI training. I really appreciate the practical examples and clear explanations—it really helped me understand how to apply KPIs in our work. Your guidance was very helpful!”
Nurul Azizah
★★★★★
“Mr. Shone Fone give us a very comprehensive training on KPI Management. In a very lively interaction between Mr. Shone and us, we manage to understand KPI concept and how to implement it in our department. Thanks to Mr. Shone.”
Loh Yee Chang
★★★★★
“Awesome 2 day workshop session with Mr Shone. Its a workshop worthy to attend. Really enjoy my time learning & i gained valuable knowledge. There are many exercise, Q&A session and we even get some tips including solution to certain problems in the company.”
Nurul Asyiqin
★★★★★
“Good experience of learning. We received a good knowledge from our instructor Mr Shone. Will recommend to others for this training. Everything is good and valuable. 👍🏻👍🏻👍🏻 …”
TOH SIGN
★★★★★
“Great KPI workshop and hand on real case analysis.”
Weyn Lee
★★★★★
“Thank you Mr. Shone trainer from DoerHRM. I have enjoyed his session with our team for a fun 2 days training. Looking forward for full implementation with the system and achieve better business and team goals.”
Angeline Lo
★★★★★
“We had a great experience, nice ambient the trainer create, not boring!! Good involvement from participant.. Easy to understand for what he explain. Broad experience, thank you so much Mr Shone for your effort..”
ailis VFive
★★★★★
“Excellent training from Mr. Shone. Deeply understand what KPI help company operation more smoothly.”
Find answers to common questions about DoerHRM KPI Training, including KPI training
for managers, KPI training for HR teams, performance management training, HRD Corp
claimability, and company customization.
KPI training is a practical program that helps managers, HR teams, and business leaders
design measurable Key Performance Indicators, align goals, track progress, review results,
and improve team performance through a structured performance management process.
Who should attend DoerHRM KPI training?
DoerHRM KPI training is suitable for HR managers, department heads, business owners,
team leaders, strategy teams, performance management teams, and managers who need to
set clearer goals and measure employee performance more effectively.
Is this KPI training suitable for managers and HR teams?
Yes. The program is designed for managers and HR teams that need to create practical KPIs,
align individual goals with department objectives, conduct performance reviews, and support
employees with clearer feedback and improvement actions.
What will participants learn in this KPI training?
Participants will learn KPI fundamentals, KPI development, goal alignment, measurable target
setting, KPI tracking, dashboard reporting, performance review practices, coaching, and KPI
implementation planning for real business use.
Is this KPI training available in Malaysia?
Yes. DoerHRM provides KPI training for organizations in Malaysia, including training for
managers, HR teams, SMEs, and enterprise companies that want to improve KPI performance
management and team accountability.
Is DoerHRM KPI training HRD Corp claimable?
DoerHRM KPI training may be arranged as HRD Corp claimable depending on company eligibility,
program arrangement, documentation, trainer approval, and the latest HRD Corp requirements.
Can KPI training be customized for our company?
Yes. The training can be customized based on your company structure, departments, job roles,
business priorities, KPI challenges, current performance management process, and desired KPI
implementation outcomes.
Does DoerHRM provide KPI software support after training?
Yes. DoerHRM can support organizations with KPI software, KPI tracking, dashboard reporting,
OKR alignment, performance appraisal, and performance management tools to help teams apply
what they learn after the training.
Get a Free KPI Training Consultation
Tell us your KPI challenge, team size, and training needs. Our consultant will recommend the right KPI training approach for your organization.
✓
Get a recommended KPI training approach for your organization.
✓
Discuss your KPI, performance review, and team accountability challenges.
✓
Understand the right program for your managers, HR team, and business goals.
Ready to Build Better KPIs for Your Managers and HR Team?
Talk to DoerHRM and discover how KPI training can help your organization
design measurable goals, align team performance, improve accountability,
and turn KPI results into practical improvement actions.
HRD Corp Claimable Training
